The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS
Transactions ID Number: 53-777
Full Name: Pansoo Kim
Position: Associate Professor
Age: ON
Sex: Male
Address: 702701 80 Daehak-Ro, Buk-Gu, Daegu, Kyungpook National University, School of Business Administration
Country: KOREA
Tel: +82-53-950-7414
Tel prefix:
Fax: +82-53-950-6247
E-mail address: pskim@knu.ac.kr
Other E-mails: pankim@hotmail.com
Title of the Paper: Internal Client Satisfaction Improvement Plan using a Performance Model
Authors as they appear in the Paper: Pansoo Kim, Jihye Lee
Email addresses of all the authors: pskim@knu.ac.kr, jj2083@knu.ac.kr
Number of paper pages: 18
Abstract: Education is categorized as an intangible service industry by Christopher, according to the characteristics of service activities. In order to advance the service quality of education, above all, it is critical to attain a high degree of satisfaction of teachers, who are the internal customers, which will help to increase the degree of satisfaction of students, who are the external customers of education. As a result, it is expected that the general quality of education services will be enhanced. This study has tried to measure the degrees of satisfaction and importance of various factors in the teaching environment that are of concern to the internal customers of education services. The analysis was performed according to the gender, career, and workplace of the teachers. As a result of the analysis, the factors that most needed to be improved were identified to be: reward by accomplishment and welfare conditions.
Keywords: Performance Model, Service Quality, Service Quality of Education, Internal Clinent
EXTENSION of the file: .doc
Special (Invited) Session:
Organizer of the Session:
How Did you learn about congress: Quality Management, Production and Operations Management, Business Management
IP ADDRESS: 155.230.123.57
