The following information was submitted:
Transactions: INTERNATIONAL JOURNAL of MATHEMATICAL MODELS AND METHODS IN APPLIED SCIENCES
Transactions ID Number: 20-778
Full Name: Helena Brozova
Position: Associate Professor
Age: ON
Sex: Female
Address: DSI FEM CULS Kamycka 129, 165 21 Praha 6 - Suchdol
Country: CZECH REPUBLIC
Tel: 224382380
Tel prefix: +420
Fax: 224382354
E-mail address: brozova@pef.czu.cz
Other E-mails: flegl@pef.czu.cz
Title of the Paper: Mathematical models for decision-making about ISO 9001 and/or ISO 14001 under risk and fuzziness
Authors as they appear in the Paper: Martin Flegl, Helena Brozova
Email addresses of all the authors: brozova@pef.czu.cz, flegl@pef.czu.cz
Number of paper pages: 9
Abstract: Quality decision-making is currently one of the most important managerial activities of each enterprise. Every day decisions differ only by their importance and complexity. Companies are facing strong competitive environment on their markets and they meet with problems based on uncertainty or fuzziness of the information during decision-making processes. If companies want to make their decision precise they must find the way how to work with this uncertainty. Rapidly growing and changing development generates significant pressure on the companies. This pressure is based on never ending competitiveness and challenges. Companies can gain stronger competitive position by implementation of the ISO norms 9001 and the ISO 14001. ISO certification in quality and environmental management has grown noticeably in several last years. ISO certification is becoming more and more obvious than just an exceptional. Number of certified organizations growth rapidly in last two decad!
es. The evolution in the Czech Republic copied the rapid evolution and in the last years Czech Republic reached leading position in ISO implementations of quality and environment. The key element of ability how to make quality decision is to find the way how to work with uncertainty, how to express or use obtained knowledge and information. Crossing the border between certainty and uncertainty, this moves our decisions on higher level and gives us the key competitive advantage. In our contribution we will demonstrate the application of decision-making model based on fuzzy information. Fuzzy decision model (game against nature) will be used for the choice of the best decision for the following real problem: Management has to decide if implement ISO 9001 (Quality management system) and/or implement ISO 14001 (Environmental Management Systems). Finding out if customers are oriented towards the ISO 9001 or the ISO 14001 is based on the progress of number of certified companies.!
Model contains fuzzy states of nature and pay-off of possible alterna
tives.
Keywords: Decision-making, fuzzy decision model, ISO norm certification, ISO 9001, ISO 14001
EXTENSION of the file: .pdf
Special (Invited) Session: Fuzzy Decision-Making for Implementing ISO 9001 and/or ISO 14001
Organizer of the Session: 656-108
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