The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON COMPUTERS
Transactions ID Number: 29-376
Full Name: Yusri Arshad
Position: Ph.D. Candidate
Age: ON
Sex: Male
Address: Department of Information Systems, Kulliyyah of Information and Communication Technology (KICT), International Islamic University Malaysia (IIUM), P.O. Box 10, 50728 Kuala Lumpur, Malaysia
Country: MALAYSIA
Tel: 603-61965690
Tel prefix: 603
Fax: 603-61965158
E-mail address: yusriarshad@gmail.com
Other E-mails: yusri@alkhwarism.com
Title of the Paper: The supply-side IT outsourcing capabilities and relationship impacts on IT outsourcing in Malaysia
Authors as they appear in the Paper: The supply-side IT outsourcing capabilities and relationship impacts on IT outsourcing in Malaysia
Email addresses of all the authors: yusri@alkhwarism.com; arahman@iiu.edu.my; ramlah@.iiu.edu.my
Number of paper pages: 10
Abstract: The topics on resources capabilities, competencies and relationship in IT outsourcing (ITO) are not widely researched especially in developing world context. Despite this, ITO has experienced a considerable growth in recent years, so much so that some authors suggest we find ourselves in the outsourcing era. Even though some authors view that ITO has come to its maturity stage, ITO growth seems to be guaranteed at least in the near future due to its favourable tangible and intangible benefits. Many past researches on IT outsourcing were done in North America, Europe and Australasia contexts with little evidence from developing countries perspectives. IT outsourcing relationship researches revealed its importance in improving the success of IT outsourcing arrangements. Many researches on relationship, however, were investigated from demand-side perspectives. Hence, it is the aim of this study to complement these unidimensional findings by investigating the IT outsou!
rcing relationship from service providers' perspectives in Malaysian context. This report presents the qualitative findings from interviews and literature reviews on IT outsourcing relationship. We interview five senior managements executives in service provider firms as key informants. The interviews were recorded and transcribed and analysed based on Miles and Huberman recommendations. The study found that all the variables are, in practice, important determinants of successful outsourcing projects as claimed by many other researches in the western context. The ranking of the factors, however, were of varying disputes depending on the types of ITO configurations the parties entered into. This study contributes to the literature on IT outsourcing and also serves as a useful reference for business managers before undertaking any ITO projects.
Keywords: IT outsourcing, relationship, capabilities, supply-side, Malaysia, developing country
EXTENSION of the file: .doc
Special (Invited) Session: The supply-side IT outsourcing relationship in Malaysia: A preliminary result
Organizer of the Session: 605-169
How Did you learn about congress: Abdul Rahman Ahlan (arahman@iiu.edu.my), Husnayati Hussin (husnayati@iiu.edu.my)
IP ADDRESS: 118.100.131.159
