The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON INFORMATION SCIENCE AND APPLICATIONS
Transactions ID Number: 42-242
Full Name: YaYueh Shih
Position: Assistant Professor
Age: ON
Sex: Female
Address: 580 Sinmin Rd., ChiaYi City 600
Country: TAIWAN
Tel:
Tel prefix:
Fax:
E-mail address: moonshih@mail.ncyu.edu.tw
Other E-mails: moon.shih@msa.hinet.net
Title of the Paper: Measuring user satisfaction with hospital information systems outsourcing- in terms of negative perspective
Authors as they appear in the Paper: Ya-Yueh Shih
Email addresses of all the authors: moonshih@mail.ncyu.edu.tw, moon.shih@msa.hinet.net
Number of paper pages: 14
Abstract: The liberalization of global trade has placed Taiwanese companies under unprecedented competitive pressures. Hospital information system (HIS) implementation is generally an extremely challenging task in hospitals. In fact, nurses, physicians and other healthcare employees, working with the HIS, spend a lot of time each day in completing forms, reviewing medical examination results and handling administrative information. HIS outsourcing thus is increasingly important in securing competitive advantage for hospitals and reducing the cost of HIS implementation. Obviously, the quality of HIS outsourcing significantly affects user satisfaction, though a dissatisfied users frequently end their relationship with the company and discuss negative experiences with friends. Therefore, an empirical work is conducted to clarify the frequency of negative critical incidents to improve overall user satisfaction. According to the analytical results, the explanatory power of overa!
ll satisfaction is 7.6% for positive quality attributes of HIS, and 16.46% for the frequency of negative critical incidents related to HIS outsourcing.
Keywords: Hospital information system, outsourcing, information system.
EXTENSION of the file: .pdf
Special (Invited) Session:
Organizer of the Session:
How Did you learn about congress:
IP ADDRESS: 140.130.189.31
