The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS
Transactions ID Number: 29-800
Full Name: EDSON PALADINI
Position: Professor
Age: ON
Sex: Male
Address: AV. VICXTOR LIMA, 354 - 304 A
Country: BRAZIL
Tel: 48 3721 7053
Tel prefix: 55
Fax:
E-mail address: paladini@deps.ufsc.br
Other E-mails: paladini@floripa.com.br
Title of the Paper: A Fuzzy Approach to Compare Human Performance in Industrial Plants and Service-Providing Companies
Authors as they appear in the Paper: Edson Pacheco Paladini
Email addresses of all the authors:
Number of paper pages: 13
Abstract: Abstract: This paper presents basic concepts of fuzzy logic area used to structure an evaluation process of the performance levels of human resources who operate in both - industrial and service providing organizations. A model has been developed to each sector. The models use specific mechanisms for comparing performance seeking to define suitable standards for achieving operational, tactical and strategic goals defined by productive organizations. Some essential criteria were used for the performance evaluation, which involve Strategic Management (competitive differentiation in terms of products, services and processes); Tactical Management (human resources management) and Operational Area (management of the productive process). The results of the practical applications in industrial organizations and in service-providing companies were described and discussed. A comparative method to detect specific characteristics of each sector is described. The performance s!
tandards compose what can be called an ideal profile of decision-making agents in industrial and service-providing organizations.
Keywords: Human performance; services and industrial goods; fuzzy approach to evaluation
EXTENSION of the file: .doc
Special (Invited) Session: A Fuzzy Model for the Definition of Performance Standards
Organizer of the Session: 625299
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