The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS
Transactions ID Number: 89-111
Full Name: Elissaveta Gourova
Position: Associate Professor
Age: ON
Sex: Female
Address: 1000 Sofia, 125, Tzarigradsko shosse blvd., bl. 2
Country: BULGARIA
Tel: +359 2 971 3509
Tel prefix: 359
Fax: +359 2 971 3543
E-mail address: elis@fmi.uni-sofia.bg
Other E-mails: egurova@yahoo.com
Title of the Paper: Knowledge audit concepts, processes and practice
Authors as they appear in the Paper: Elissaveta Gourova, Albena Antonova, Yanka Todorova
Email addresses of all the authors: elis@fmi.uni-sofia.bg, a_antonova@fmi.uni-sofia.bg, todorova.yana@gmail.com
Number of paper pages: 15
Abstract: The paper considers the importance of knowledge management in the new economy, and focuses on the concept of knowledge audit and its need for developing and monitoring the knowledge management implementation. A special focus is made on knowledge audit concept and the approaches and processes proposed and used in practice. The paper highlights also some tools utilized in knowledge audit and the metrics used for knowledge measurement and evaluation of knowledge management benefits for organizations. A special attention is paid on balanced scorecard methodology and social network analysis use in knowledge audit. A new extended knowledge audit approach is proposed and some measurement considerations. The paper presents results of surveys carried out in some small and medium organizations for determining the knowledge management needs and usage, as well as knowledge audit pilot results.
Keywords: knowledge audit, knowledge metrics, knowledge management, knowledge audit approaches
EXTENSION of the file: .pdf
Special (Invited) Session: Knowledge management challenges for small and medium organizations
Organizer of the Session: 626-289
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