The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON INFORMATION SCIENCE AND APPLICATIONS
Transactions ID Number: 89-392
Full Name: Kwan Hee Han
Position: Professor
Age: ON
Sex: Male
Address: Dept. of Industrial & Systems Engineering, 900 gazawdong, Gyeongsang National University, Jinju, Gyeongnam 660-701
Country: KOREA
Tel: +82-55-751-6212
Tel prefix:
Fax: +82-55-762-6599
E-mail address: hankh@gnu.ac.kr
Other E-mails: kitefly9@gamil.com
Title of the Paper: Business Activity Monitoring System Design Framework Integrated With Process-Based Performance Measurement Model
Authors as they appear in the Paper: Kwan Hee Han, Sang Hyun Choi, Jin Gu Kang, Geon Lee
Email addresses of all the authors: hankh@gnu.ac.kr, chois@gnu.ac.kr, kjg@autoeversystems.com, binjis@nate.com
Number of paper pages: 10
Abstract: Recently, strong interests in the real-time performance management are increasing to gain competitive advantages in the rapidly changing business environment. For better business performance or continuous process improvement of an enterprise, real-time measurement and analysis of the performance of managerial activities is essential. Business activity monitoring (BAM) which provides real-time access to key performance indicators or business processes is one of core elements for successful business process management (BPM) system. Since performance measurement cannot be managed independently of business processes, BAM system needs to monitor performance metrics in terms of business process. This paper proposes BAM system design framework integrated with the process-based performance measurement model (PPMM), in which monitored KPIs are closely related with business processes. The proposed PPMM consists of three sub-models: KPI model, process model, and K-P model. To!
show the applicability of proposed framework, BAM system prototype was also developed using a real case. This paper is expected to be a practical help to the practitioners who are planning and executing the BAM system implementation for continuous process improvement.
Keywords: Business Activity Monitoring (BAM), Business Process Management (BPM), Business Performance, Key Performance Indicator (KPI)
EXTENSION of the file: .pdf
Special (Invited) Session: Performance-Centric Business Activity Monitoring Framework for Continuous Process Improvement
Organizer of the Session: 640-275
How Did you learn about congress: skyoo@vms-solutions.com, bhkim@kitech.re.kr
IP ADDRESS: 203.255.15.81
