The following information was submitted:
Transactions: INTERNATIONAL JOURNAL of SYSTEMS ENGINEERING, APPLICATIONS AND DEVELOPMENT
Transactions ID Number: 19-887
Full Name: Stanislava Simonova
Position: Senior Lecturer
Age: ON
Sex: Female
Address: Studentska 84, 53210 Pardubice
Country: CZECH REPUBLIC
Tel: 466036009
Tel prefix: +420
Fax: 466036010
E-mail address: Stanislava.Simonova@upce.cz
Other E-mails: Jitka.Komarkova@upce.cz
Title of the Paper: Modeling of process of system changes under conditions of IT applications outsourcing
Authors as they appear in the Paper: Stanislava Simonova, Iva Zavadilova
Email addresses of all the authors: Stanislava.Simonova@upce.cz, Iva.Zavadilova@upce.cz
Number of paper pages: 10
Abstract: Every organization needs support of an information system (accordingly support of IT applications), while companies often choose to outsource these IT applications. Outsourcing of IT applications enables companies fully focus on core business activities (products in production sphere, services of public administration institutions), but it also requires specific rules and processes mainly when the change of the system is necessary. Change is driven by improvement of the process, when the company reflects internal and external influences and regulations. Changes in processes create requirements on data and operations with the data, so that the IT environment will fully support the future state. Projects support a big change of systems. Though small changes are more often, they are also crucial for the business. Unexpected and urgent changes cannot be processed by normal projects, because of their difficult and long-term planning. Company could not react fast enough !
and would not be as competitive as it would be necessary. The institutions (and their customers) need data from 'classical' transactional systems and from geographic information systems (for spatial decision making). Requirements for changes of spatially oriented data are more frequent than requirements for changes in classical information systems. The reason is that technology conditions are developing, territories are changing, demands of users on spatial data are changing, etc. The given organization can also be a guarantor of information source for other users (for example citizens utilize public data within public administration, customers ask for information about quality of products within production sphere). That is why it is necessary to flexibly react on system changes, even under conditions of outsourcing of IT applications which process these data sources. System changes can be considered instances of system change process; therefore, it is appropriate to apply !
tools of process modeling for their analysis.
Keywords: IT applications outsourcing, ITIL and RFC, Process changes modeling, RACI map, Requirements for changes of spatial data, System changes
EXTENSION of the file: .pdf
Special (Invited) Session: Usage of business process tools for modeling requirements on system changes
Organizer of the Session: 202-281
How Did you learn about congress: Jitka.Komarkova@upce.cz, Capek@upce.cz
IP ADDRESS: 195.113.126.38
