The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON COMMUNICATIONS
Transactions ID Number: 27-752
Full Name: Hana Jonasova
Position: Senior Lecturer
Age: ON
Sex: Female
Address: Univerzita of Pardubice, Studentska 84, Pardubice
Country: CZECH REPUBLIC
Tel: 466 036 074
Tel prefix: 00420
Fax: 00420 466 036 010
E-mail address: hana.jonasova@upce.cz
Other E-mails: hana.kopackova@upce.cz
Title of the Paper: Barriers to Transmission of Service Delivery - Case Study from the Czech Republic
Authors as they appear in the Paper: Hana Jonášová, Hana Kopáèková, Monika Kašpárková
Email addresses of all the authors: hana.jonasova@upce.cz,hana.kopackova@upce.cz,monika.kasparkova@student.upce.cz
Number of paper pages: 10
Abstract: Term e-government is very broad and covers all activities leading to better communication among public administration offices and third parties (citizens, business and government itself). The main goal is to transform service delivery from personal to online. However, these e-government innovations are often delayed by legal, organizational and other obstacles. The first part of this paper is focused on a legislative support for a transfer of chosen services (agendas) of a community to e-form. The second part is about analysis and mapping of the process flow of these services. After that, evaluation and the description of problems which are connected with this transfer follow, according to project held the Municipal authorities in Jièín.
Keywords: E-Government, Life - envent, Portal of a public control, Transmission to e-form, Process modeling methods FirstStep, Public service
EXTENSION of the file: .doc
Special (Invited) Session: The Legislative Support for the Transmission of Services into e-Form.
Organizer of the Session: 591-878
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