The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS
Transactions ID Number: 88-142
Full Name: Paolo Taticchi
Position: Assistant Professor
Age: ON
Sex: Male
Address: via G. Duranti 67
Country: ITALY
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E-mail address: paolo.taticchi@unipg.it
Other E-mails: taticchipaolo@gmail.com
Title of the Paper: Benefits, barriers and pitfalls coming from the ISO 9000 implementation: the impact on business performances.
Authors as they appear in the Paper: Luca Cagnazzo, Paolo Taticchi, Francesco Fuiano
Email addresses of all the authors: paolo.taticchi@unipg.it, cagnazzo@mach.ing.unipg.it, fuiano@diei.unipg.it
Number of paper pages: 11
Abstract: Total quality management is from a decade an important and useful organizational system for increasing companies' competitiveness, by optimizing processes with a particular focus on the customer. Among all the methodologies, ISO 9000 certification is one of the most common and recognized approaches for the benefits of the companies that decide to implement it. Several studies have been conducted in literature, presenting some important impacts of the ISO 9000 on the companies' performances. Due to the vast number of works, a classification of the main impacts of ISO 9000 on the principle business performances is needed. The findings coming from the literature review analysis are therefore validated through a survey extended at 366 companies. The resulting information of the investigation are coherent with those studied in literature, even if some key aspects are extremely focused on a restricted set of impact areas. The investigation allow the author to identify th!
e main impacting dimensions of ISO 9000 on the performances of the companies. Moreover the barriers and pitfalls for a successful ISO 9000 certification are presented, furnishing details for overcome these issues.
Keywords: ISO 9000, Business Performance, Literature review, Survey
EXTENSION of the file: .pdf
Special (Invited) Session: Impacts of ISO 9000 on business performances: a literature review.
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