The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON COMMUNICATIONS
Transactions ID Number: 89-356
Full Name: Fatimah Hashim
Position: Professor
Age: ON
Sex: Female
Address: Faculty of Education, University of Malaya, 50603 Kuala Lumpur.
Country: MALAYSIA
Tel: 79675053
Tel prefix: 603
Fax: 79673159
E-mail address: fatimahh@um.edu.my
Other E-mails: fatim3377@yahoo.com
Title of the Paper: E-management for administrative efficiency in Higher Education through participatory decision-making
Authors as they appear in the Paper: Fatimah Hashim, Gazi Mahabubul Alam, Saedah Siraj
Email addresses of all the authors: fatimahh@um.edu.my,gazi.alam@um.edu.my,saedah@um.edu.my
Number of paper pages: 10
Abstract: Though many organizations have developed their own approaches in ensuring reliable decision making processes, not many have used technology to ensure effective participatory based decision making. This paper presents a model that incorporates reliable participatory based decision making practices and quality management indicators through strategic use of technology - an initiative of a faculty in a higher institution of learning. The model, called QuESt (Quality E-management System), integrates web-based technologies into an interconnected system to enable decision making by all stakeholders at multi levels of responsibility. Discussion in this paper is first focused on the bureaucracy and participatory models of decision making, then moves on to the research context, description of QuESt and discussion of the features and functions of the system. The paper concludes with an assessment of the potentialities of the system in taking an organisation's internal and ext!
ernal processes to the next level – using technology to ensure evidence based decision making, to interconnect staff roles and responsibilities and to use feedback to take appropriate action. Implications are drawn for knowledge advancement, policy making and practice.
Keywords: Participatory based decision making; E-management; accountability; efficiency, internal and external processes
EXTENSION of the file: .doc
Special (Invited) Session: Ensuring Participatory Based Decision-Making Practice in Higher Education Through E-Management: A Faculty Initiative
Organizer of the Session: 697-509
How Did you learn about congress: Assoc. Prof. Dr. Halimah Awang (halima@um.edu.my)
IP ADDRESS: 202.185.85.31
