The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS
Transactions ID Number: 52-350
Full Name: Arun Korath
Position: Researcher
Age: ON
Sex: Male
Address: 18/997, Vishnupadham,P.V.Sami Road , Chalappuram,Calicut-673002,Kerala.India
Country: INDIA
Tel: 09747552961
Tel prefix:
Fax:
E-mail address: arunkorath@gmail.com
Other E-mails: arunkorath@vedavyasa.org
Title of the Paper: Critical Sucess Factor in ERP implementation in Banking Industry
Authors as they appear in the Paper: Arun Korath
Email addresses of all the authors: arunkorath@gmail.com,venkijv@rediffmail.com
Number of paper pages: 10
Abstract: This paper investigates the reasons customers use Internet banking (I-Banking) and whether the use differs across various customer demographics. The relationship between trust & loyalty and customer demographics was also analyzed. The results showed that customers of differing genders perceived different factors as important. "Checking account balance" and "Checking bank statements" were identified as the two most popular services that customers use in I-Banking. The findings of Calicut I-Banking customers' demographics provided a guide for perceptive implications for I-Bankers to segment their market and decide their marketing strategies accordingly. This research indicated there was some degree of gender disparity between I-Banking customers. The findings of Calicut I-Banking customers' demographics in this research result in recommendations that I-Banking providers need to pay more attention to promoting privacy protection and ethical standards to both female cu!
stomers and male customers to enhance their perceived trust. As no significant relationship was found between gender and other variables, I-Banks can design similar marketing strategies for both types of customers IBanks need to pay attention to these issues, and design different marketing policies across these variables to address these issues.
Keywords: I-Banking, customers, demographics, loyalty, trust.
EXTENSION of the file: .doc
Special (Invited) Session:
Organizer of the Session:
How Did you learn about congress: Internet banking
IP ADDRESS: 122.172.116.43
