The following information was submitted:
Transactions: INTERNATIONAL JOURNAL of MATHEMATICAL MODELS AND METHODS IN APPLIED SCIENCES
Transactions ID Number: 19-551
Full Name: Stanislava Simonova
Position: Senior Lecturer
Age: ON
Sex: Female
Address: Studentska 84, 53210 Pardubice
Country: CZECH REPUBLIC
Tel: 466036009
Tel prefix: +420
Fax: 466036010
E-mail address: Stanislava.Simonova@upce.cz
Other E-mails: Jitka.Komarkova@upce.cz
Title of the Paper: Subjective and objective metrics for self-evaluation of public administration organization
Authors as they appear in the Paper: Stanislava Simonova, Hana Skopeckova
Email addresses of all the authors: Stanislava.Simonova@upce.cz,hani.sk@seznam.cz
Number of paper pages: 11
Abstract: Application of methods for monitoring organization output and for production quality assessment is considered a necessity, if an organization wants to reach good output in a long-term. However, public administration organizations have certain delay in application of these methods of monitoring and assessment of quality. There is an effort to increase the quality of services provided, but it lacks financial stimulus, which is apparent in production sphere. Process approach and application of measuring processes is supported mainly by decision of superior authorities. That is the reason why first-time usage of quality measuring methods is very often formal. Methods recommend using subjective and objective indicators, of course with accent on objective indicators and objective evaluation processes. Nevertheless public administration organizations rather start with application of subjective processes and they use objective indicators and approaches less often. The arti!
cle is engaged in meaning and ways to use subjective and objective metrics for self-evaluation of public administration companies; it documents meaning and usability of various evaluation methods.
Keywords: CAF, evaluation of organization output, Six Sigma, subjective and objective metrics
EXTENSION of the file: .pdf
Special (Invited) Session: Applicability of Six Sigma methodology for services output evaluation
Organizer of the Session: 201-342
How Did you learn about congress: Jitka.Komarkova@upce.cz,Jan.Panus@upce.cz,Pavel.Jirava@upce.cz
IP ADDRESS: 90.176.181.211
