The following information was submitted:
Transactions: WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS
Transactions ID Number: 52-741
Full Name: Paolo Taticchi
Position: Assistant
Professor
Age: ON
Sex: Male
Address: Via G. Duranti 67
Country: ITALY
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E-mail address: paolo.taticchi@unipg.it
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Title of the Paper: Performance Measurement System Consistency Evaluation: Case Study of an Italian SME.
Authors as they appear in the Paper: Paolo Taticchi, Flavio Tonelli, Luca Cagnazzo
Email addresses of all the authors: paolo.taticchi@unipg.it, flavio.tonelli@diptem.unige.it, cagnazzo@mach.ing.unipg.it
Number of paper pages: 11
Abstract: Business performance measurement and management is a topic of increasing interest in both academic and industrial ambits. While performance indicators (PIs) and frameworks have been developed for large companies, little research has focused on small and medium enterprises (SMEs). As a consequence of that, additional research is needed in order to expand the current body of knowledge. This paper is a contribute forward this direction. Particularly, by using case study methodology, the paper reports the implementation of a performance measurement system (PMS) in a SME context. The various stages of the project are highlighted and characteristics of the final system discussed. Moreover, consistency of the PMS obtained is discussed by using an unexplored methodology based on PI classification and evaluation. After two years of system's adoption, feedbacks from user appear positive.
Keywords: Performance Measurement, Performance Measurement System, SME
EXTENSION of the file: .pdf
Special (Invited) Session: INVITED PAPER - TENERIFE CONFERENCE on E-ACTIVITIES 2009 (Taticchi Keynote Speaker)
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